After-sale Service

How to help you

If you meet a problem when using our diamond tools, please don't hesitate to contact us. A detailed report of your problem can help our technical team to solve your problem effectivly, some pictures, video and technical datas are very useful. Our technical team will give you a satisfactory solution as soon as possible. If necessary, we can send our engineers to your factory to help you. We will attend many exhibitions every year in many countries, so if you have any question, you can also come to our booth and we can visit you to help you.

Sometimes

The tool problems may be caused by misused, unproper RPM, high or low temperature, didn't feed enough water,etc. Our sales team will tell you the best method to use our diamond tools. If the problem is caused by us, we will send you free samples to test for the second time.

Your satisfaction is our biggest pursuit,
hope our friendly cooperation will be win-win !